As a patient, you may have questions regarding your bill. We have listed some common
questions and answers for you that will help explain and provide additional information
about your bill.
Q. I received services at Endocrinology Clinic of Minneapolis. Why does my
explanation of benefits (EOB) and statement indicate services were provided by
Infinite Health Collaborative?
A. Endocrinology Clinic of Minneapolis is one of multiple physician practices that
operate under the legal business name of Infinite Health Collaborative.
Q. Should I bring my insurance card with me?
A. Yes, Endocrinology Clinic of Minneapolis will need the information on your insurance
card to correctly file a claim with your insurance company. You will be asked to present
your insurance card at each visit.
Q. Do I need a referral?
A. The need for a referral differs by insurance plan. Please contact your insurance
company directly prior to scheduling an appointment to inquire whether Endocrinology
Clinic of Minneapolis is in-network for your health plan. Obtaining a referral is the
responsibility of the patient.
Q. Do I need a prior authorization?
A. The need for a prior authorization differs by insurance plan and the type of procedure
or service being provided. Endocrinology Clinic of Minneapolis will initiate the prior
authorization request from your insurance company for you; however, it is your
responsibility to make sure that you have prior authorization before receiving certain
health care procedures and/or services.
Q. Why didn’t my insurance company cover my entire bill?
A. Out-of-pocket expenses are determined by your insurance plan during claim
processing. These amounts may include co-payments, deductibles, and/or coinsurance. If you have questions or don’t agree or understand the amounts you owe,
please contact your insurance company directly as they determine patient responsibility
amounts for any services provided to you based on your insurance plan contract.
Q. When do I become responsible for my bill?
A. You are responsible for your bill at the time you receive services from Endocrinology
Clinic of Minneapolis We will work with you and your insurance company to get all
eligible benefits processed in a timely manner.
Q. If I am not able to pay my entire balance, does Endocrinology Clinic of
Minneapolis allow flexibility in payment terms?
A. While Endocrinology Clinic of Minneapolis encourages patients to pay in full, we
understand that some may need flexible payment options. Endocrinology Clinic of
Minneapolis does offer some limited payment plans based on your balance. Length of
time allowed is also based on your balance. If you need greater flexibility than what
Endocrinology Clinic of Minneapolis can offer, we do have a relationship with Care
Credit.
CareCredit is a healthcare credit card designed for your health and wellness needs. It’s
a way to pay for the costs of many treatments and procedures and allows you to make
convenient monthly payments.
For questions regarding your CareCredit account, please visit the Payment and Billing
page on our website or contact CareCredit directly at 800-365-8295.